/* ══════════════════════════════════════════════════
   Sensepot Service — style.css
   ══════════════════════════════════════════════════ */

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg:       #080808;
  --bg2:      #101010;
  --bg3:      #161616;
  --border:   #1e1e1e;
  --border2:  #2a2a2a;
  --text:     #f0f0f0;
  --text2:    #888;
  --text3:    #444;
  --accent:   #00c6c6;
  --accent2:  #009999;
  --danger:   #e05555;
  --radius:   12px;
  --radius-s: 8px;
  --font:     'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
}

html { scroll-behavior: smooth; }

body {
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  font-size: 15px;
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

/* ── NAV ─────────────────────────────────────────── */
#nav {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(8,8,8,0.85);
  backdrop-filter: blur(16px);
  border-bottom: 1px solid var(--border);
}
.nav-inner {
  max-width: 1100px;
  margin: 0 auto;
  padding: 0 24px;
  height: 60px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
}
.nav-logo {
  display: flex;
  align-items: center;
  gap: 8px;
  text-decoration: none;
}
.nav-logo img { mix-blend-mode: screen; border-radius: 50%; }
.nav-brand {
  font-size: 15px;
  font-weight: 600;
  color: var(--text);
  letter-spacing: -0.3px;
}
.nav-service-badge {
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--accent);
  background: rgba(0,198,198,0.1);
  border: 1px solid rgba(0,198,198,0.25);
  padding: 2px 7px;
  border-radius: 100px;
}
.nav-links {
  display: flex;
  align-items: center;
  gap: 28px;
}
.nav-links a {
  color: var(--text2);
  text-decoration: none;
  font-size: 13px;
  font-weight: 500;
  transition: color 0.2s;
}
.nav-links a:hover { color: var(--text); }
.nav-back {
  color: var(--accent) !important;
  border: 1px solid rgba(0,198,198,0.2);
  padding: 5px 12px;
  border-radius: 6px;
  transition: background 0.2s !important;
}
.nav-back:hover { background: rgba(0,198,198,0.08) !important; }

/* ── HERO ────────────────────────────────────────── */
#hero {
  position: relative;
  min-height: 92vh;
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: hidden;
  padding: 80px 24px;
}
.hero-inner {
  position: relative;
  z-index: 1;
  text-align: center;
  max-width: 760px;
  margin: 0 auto;
}
.hero-eyebrow {
  font-size: 11px;
  letter-spacing: 4px;
  text-transform: uppercase;
  color: var(--accent);
  font-weight: 500;
  margin-bottom: 20px;
}
.hero-title {
  font-size: clamp(40px, 7vw, 72px);
  font-weight: 300;
  letter-spacing: -2px;
  line-height: 1.05;
  color: #fff;
  margin-bottom: 20px;
}
.hero-accent { color: var(--accent); }
.hero-sub {
  font-size: 17px;
  color: var(--text2);
  font-weight: 300;
  margin-bottom: 56px;
  max-width: 500px;
  margin-left: auto;
  margin-right: auto;
}
.action-cards {
  display: flex;
  gap: 16px;
  justify-content: center;
  flex-wrap: wrap;
}
.action-card {
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 28px 24px;
  width: 200px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  transition: border-color 0.25s, transform 0.2s, box-shadow 0.25s;
  text-align: center;
  font-family: var(--font);
}
.action-card:hover {
  border-color: var(--border2);
  transform: translateY(-3px);
  box-shadow: 0 12px 40px rgba(0,0,0,0.4);
}
.action-card--accent {
  border-color: rgba(0,198,198,0.25);
  background: rgba(0,198,198,0.04);
}
.action-card--accent:hover {
  border-color: var(--accent);
  box-shadow: 0 12px 40px rgba(0,198,198,0.12);
}
.action-icon { font-size: 28px; line-height: 1; }
.action-label { font-size: 14px; font-weight: 600; color: var(--text); }
.action-desc { font-size: 12px; color: var(--text2); line-height: 1.4; }

/* Grid background */
.hero-grid-bg {
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(0,198,198,0.03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(0,198,198,0.03) 1px, transparent 1px);
  background-size: 48px 48px;
  mask-image: radial-gradient(ellipse 80% 70% at 50% 50%, black 20%, transparent 80%);
}

/* ── SECTIONS ────────────────────────────────────── */
section { padding: 80px 24px; border-top: 1px solid var(--border); }
#seguimiento { background: var(--bg2); padding: 72px 24px; }
#mi-cuenta   { background: var(--bg2); }
#contacto    { background: var(--bg2); }

.section-inner { max-width: 900px; margin: 0 auto; }
.section-inner--narrow { max-width: 600px; margin: 0 auto; }
.section-header { margin-bottom: 44px; }
.section-eyebrow {
  display: block;
  font-size: 11px;
  letter-spacing: 4px;
  text-transform: uppercase;
  color: var(--accent);
  font-weight: 500;
  margin-bottom: 12px;
}
.section-title {
  font-size: clamp(28px, 4vw, 40px);
  font-weight: 300;
  letter-spacing: -1px;
  color: #fff;
  margin-bottom: 12px;
}
.section-sub { font-size: 15px; color: var(--text2); max-width: 540px; line-height: 1.65; }

/* ── FORM PROGRESS ───────────────────────────────── */
.form-progress {
  display: flex;
  align-items: center;
  margin: 0 auto 48px;
  max-width: 420px;
}
.progress-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
}
.ps-num {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--bg3);
  border: 1px solid var(--border2);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 600;
  color: var(--text2);
  transition: all 0.3s;
}
.ps-label { font-size: 11px; color: var(--text3); font-weight: 500; }
.progress-step.active .ps-num {
  background: var(--accent);
  border-color: var(--accent);
  color: #000;
}
.progress-step.active .ps-label { color: var(--accent); }
.progress-step.done .ps-num {
  background: rgba(0,198,198,0.15);
  border-color: var(--accent);
  color: var(--accent);
}
.progress-line {
  flex: 1;
  height: 1px;
  background: var(--border2);
  margin: 0 8px;
  margin-bottom: 20px;
}

/* ── FORM STEPS ──────────────────────────────────── */
.form-step { animation: fadeUp 0.3s ease; }
.form-step.hidden { display: none; }

@keyframes fadeUp {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: translateY(0); }
}

.step-title {
  font-size: 20px;
  font-weight: 400;
  color: var(--text);
  margin-bottom: 28px;
  letter-spacing: -0.3px;
}

/* Service cards */
.service-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 14px;
  margin-bottom: 32px;
}
.service-option input { position: absolute; opacity: 0; pointer-events: none; }
.service-card {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 20px;
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  cursor: pointer;
  transition: border-color 0.2s, background 0.2s;
}
.service-option:hover .service-card { border-color: var(--border2); }
.service-option input:checked ~ .service-card {
  border-color: var(--accent);
  background: rgba(0,198,198,0.05);
}
.service-icon { font-size: 22px; }
.service-name { font-size: 14px; font-weight: 600; color: var(--text); }
.service-detail { font-size: 12px; color: var(--text2); line-height: 1.4; }

/* Date / time */
.date-time-grid { display: grid; gap: 28px; margin-bottom: 32px; }
.field-group { display: flex; flex-direction: column; gap: 8px; }
.field-group--full { grid-column: 1 / -1; }
.field-label {
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.5px;
  color: var(--text2);
  text-transform: uppercase;
}
.field-optional { font-weight: 400; color: var(--text3); text-transform: none; }
.field-input {
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius-s);
  padding: 12px 16px;
  font-size: 14px;
  font-family: var(--font);
  color: var(--text);
  transition: border-color 0.2s, box-shadow 0.2s;
  width: 100%;
}
.field-input:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(0,198,198,0.1);
}
.field-input::placeholder { color: var(--text3); }
.field-textarea { resize: vertical; min-height: 90px; }
input[type="date"]::-webkit-calendar-picker-indicator { filter: invert(0.5); cursor: pointer; }

.time-slots { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.time-slot {
  display: flex;
  align-items: center;
  gap: 0;
  cursor: pointer;
}
.time-slot input { position: absolute; opacity: 0; pointer-events: none; }
.time-slot span {
  display: block;
  width: 100%;
  padding: 10px 14px;
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius-s);
  font-size: 13px;
  color: var(--text2);
  text-align: center;
  transition: border-color 0.2s, color 0.2s, background 0.2s;
}
.time-slot:hover span { border-color: var(--border2); color: var(--text); }
.time-slot input:checked ~ span {
  border-color: var(--accent);
  color: var(--accent);
  background: rgba(0,198,198,0.06);
}

/* Contact grid */
.contact-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-bottom: 32px;
}

/* Buttons */
.step-nav { display: flex; gap: 12px; align-items: center; }
.btn-next, .btn-submit {
  background: var(--accent);
  color: #000;
  border: none;
  border-radius: var(--radius-s);
  padding: 12px 28px;
  font-size: 14px;
  font-weight: 600;
  font-family: var(--font);
  cursor: pointer;
  transition: background 0.2s, transform 0.15s;
}
.btn-next:hover, .btn-submit:hover { background: #00dfdf; transform: translateY(-1px); }
.btn-back {
  background: none;
  border: 1px solid var(--border2);
  border-radius: var(--radius-s);
  padding: 12px 20px;
  font-size: 14px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  transition: border-color 0.2s, color 0.2s;
}
.btn-back:hover { border-color: var(--text2); color: var(--text); }

/* Success */
.success-state {
  text-align: center;
  padding: 40px 0;
  max-width: 460px;
}
.success-icon {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: rgba(0,198,198,0.12);
  border: 1px solid rgba(0,198,198,0.3);
  color: var(--accent);
  font-size: 26px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 24px;
}
.success-title { font-size: 24px; font-weight: 400; color: #fff; margin-bottom: 12px; }
.success-msg { font-size: 14px; color: var(--text2); margin-bottom: 16px; line-height: 1.6; }
.success-folio { font-size: 12px; color: var(--text3); margin-bottom: 28px; letter-spacing: 0.5px; }

/* ── TRACKING ────────────────────────────────────── */
.tracking-box {
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 32px;
}
.tracking-input-row { display: flex; gap: 12px; }
.btn-track {
  background: var(--accent);
  color: #000;
  border: none;
  border-radius: var(--radius-s);
  padding: 12px 24px;
  font-size: 14px;
  font-weight: 600;
  font-family: var(--font);
  cursor: pointer;
  white-space: nowrap;
  transition: background 0.2s;
}
.btn-track:hover { background: #00dfdf; }
.tracking-result {
  margin-top: 24px;
  padding: 20px;
  border-radius: var(--radius-s);
  border: 1px solid var(--border2);
  font-size: 14px;
  color: var(--text2);
}
.tracking-result.hidden { display: none; }

/* ── FAQ ─────────────────────────────────────────── */
.faq-search-wrap { margin-bottom: 20px; }
.faq-search {
  width: 100%;
  max-width: 440px;
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius-s);
  padding: 12px 16px;
  font-size: 14px;
  font-family: var(--font);
  color: var(--text);
  transition: border-color 0.2s;
}
.faq-search:focus { outline: none; border-color: var(--accent); }
.faq-search::placeholder { color: var(--text3); }

.faq-categories {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 32px;
}
.faq-cat {
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: 100px;
  padding: 6px 16px;
  font-size: 12px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  transition: border-color 0.2s, color 0.2s, background 0.2s;
}
.faq-cat:hover { border-color: var(--border2); color: var(--text); }
.faq-cat.active {
  border-color: var(--accent);
  color: var(--accent);
  background: rgba(0,198,198,0.06);
}

.faq-list { display: flex; flex-direction: column; gap: 2px; }
.faq-item { border-bottom: 1px solid var(--border); }
.faq-item.hidden { display: none; }
.faq-q {
  width: 100%;
  background: none;
  border: none;
  padding: 18px 0;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  cursor: pointer;
  font-size: 15px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text);
  text-align: left;
  transition: color 0.2s;
}
.faq-q:hover { color: var(--accent); }
.faq-chevron {
  font-size: 20px;
  color: var(--text3);
  transition: transform 0.25s;
  flex-shrink: 0;
  line-height: 1;
}
.faq-q.open .faq-chevron { transform: rotate(90deg); color: var(--accent); }
.faq-a {
  display: none;
  padding: 0 0 20px;
  font-size: 14px;
  color: var(--text2);
  line-height: 1.7;
  max-width: 680px;
}
.faq-a.open { display: block; animation: fadeUp 0.2s ease; }
.faq-no-results {
  padding: 32px 0;
  color: var(--text2);
  font-size: 14px;
}
.faq-no-results.hidden { display: none; }
.link-btn {
  background: none;
  border: none;
  color: var(--accent);
  font-size: 14px;
  font-family: var(--font);
  cursor: pointer;
  text-decoration: underline;
  padding: 0;
}

/* ── CONTACTO ────────────────────────────────────── */
#contacto { background: var(--bg2); }

.contact-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-bottom: 20px;
}
.contact-form .btn-next { margin-top: 4px; }

.form-inline-error {
  font-size: 13px;
  color: var(--danger);
  min-height: 18px;
  margin-bottom: 4px;
}

.contact-success {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 16px;
  padding: 14px 18px;
  background: rgba(0,198,198,0.07);
  border: 1px solid rgba(0,198,198,0.25);
  border-radius: var(--radius-s);
  font-size: 14px;
  color: var(--accent);
  animation: fadeUp 0.3s ease;
}
.contact-success.hidden { display: none; }
.contact-success-icon { font-size: 16px; font-weight: 700; }

@media (max-width: 767px) {
  .contact-form-grid { grid-template-columns: 1fr; }
}

/* ── FOOTER ──────────────────────────────────────── */
#footer {
  border-top: 1px solid var(--border);
  padding: 40px 24px;
  background: var(--bg);
}
.footer-inner {
  max-width: 1100px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 16px;
  text-align: center;
}
.footer-brand {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 500;
  color: var(--text2);
}
.footer-links { display: flex; gap: 24px; }
.footer-links a {
  font-size: 13px;
  color: var(--text3);
  text-decoration: none;
  transition: color 0.2s;
}
.footer-links a:hover { color: var(--text2); }
.footer-email { font-size: 13px; color: var(--text3); }
.footer-copy { font-size: 12px; color: var(--text3); }

/* ── CHATBOT ─────────────────────────────────────── */
.chat-widget {
  position: fixed;
  bottom: 28px;
  right: 28px;
  z-index: 9999;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 12px;
}
.chat-window {
  width: 340px;
  max-height: 520px;
  background: #111;
  border: 1px solid var(--border2);
  border-radius: 16px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  box-shadow: 0 24px 64px rgba(0,0,0,0.6);
  animation: chatSlideUp 0.3s ease;
}
.chat-window.hidden { display: none; }

@keyframes chatSlideUp {
  from { opacity: 0; transform: translateY(16px) scale(0.97); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}

.chat-header {
  background: #161616;
  border-bottom: 1px solid var(--border);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.chat-header-info { display: flex; align-items: center; gap: 10px; }
.chat-avatar { font-size: 22px; }
.chat-name { display: block; font-size: 13px; font-weight: 600; color: var(--text); }
.chat-status {
  display: block;
  font-size: 11px;
  color: var(--accent);
  letter-spacing: 0.3px;
}
.chat-close {
  background: none;
  border: none;
  color: var(--text3);
  font-size: 20px;
  cursor: pointer;
  padding: 4px 8px;
  line-height: 1;
  font-family: sans-serif;
  transition: color 0.2s;
}
.chat-close:hover { color: var(--text); }

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  scrollbar-width: thin;
  scrollbar-color: var(--border2) transparent;
}
.chat-msg {
  max-width: 85%;
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.5;
  animation: fadeUp 0.2s ease;
}
.chat-msg--bot {
  background: #1a1a1a;
  border: 1px solid var(--border);
  color: var(--text);
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}
.chat-msg--user {
  background: var(--accent);
  color: #000;
  font-weight: 500;
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}

.chat-options {
  padding: 12px 16px 16px;
  display: flex;
  flex-direction: column;
  gap: 7px;
  border-top: 1px solid var(--border);
  max-height: 200px;
  overflow-y: auto;
}
.chat-opt-btn {
  background: #1a1a1a;
  border: 1px solid var(--border2);
  border-radius: 8px;
  padding: 9px 14px;
  font-size: 13px;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  text-align: left;
  transition: border-color 0.2s, color 0.2s, background 0.2s;
}
.chat-opt-btn:hover {
  border-color: var(--accent);
  color: var(--accent);
  background: rgba(0,198,198,0.04);
}

.chat-fab {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--accent);
  color: #000;
  border: none;
  border-radius: 100px;
  padding: 13px 20px;
  font-size: 14px;
  font-weight: 600;
  font-family: var(--font);
  cursor: pointer;
  box-shadow: 0 8px 32px rgba(0,198,198,0.3);
  transition: background 0.2s, transform 0.2s, box-shadow 0.2s;
}
.chat-fab:hover {
  background: #00dfdf;
  transform: translateY(-2px);
  box-shadow: 0 12px 40px rgba(0,198,198,0.4);
}
.fab-icon { font-size: 18px; }

/* ── NAV AUTH ────────────────────────────────────── */
.nav-auth { position: relative; }
.nav-auth-btn {
  background: none;
  border: 1px solid var(--border2);
  border-radius: 6px;
  padding: 6px 12px;
  font-size: 12px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  white-space: nowrap;
  display: flex;
  align-items: center;
  gap: 5px;
  transition: border-color 0.2s, color 0.2s;
}
.nav-auth-btn:hover { border-color: var(--accent); color: var(--accent); }
.nav-auth-chevron {
  font-size: 9px;
  opacity: 0.6;
  transition: transform 0.2s;
}
.nav-auth-btn.open .nav-auth-chevron { transform: rotate(180deg); }
.nav-user-menu {
  position: absolute;
  top: calc(100% + 8px);
  right: 0;
  background: #161616;
  border: 1px solid var(--border2);
  border-radius: var(--radius-s);
  min-width: 160px;
  z-index: 200;
  overflow: hidden;
  box-shadow: 0 12px 32px rgba(0,0,0,0.5);
}
.nav-user-menu.hidden { display: none; }
.nav-user-menu button {
  display: block;
  width: 100%;
  padding: 11px 16px;
  background: none;
  border: none;
  text-align: left;
  font-size: 13px;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  transition: background 0.15s, color 0.15s;
}
.nav-user-menu button:hover { background: var(--bg3); color: var(--text); }

/* ── AUTH MODAL ──────────────────────────────────── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  backdrop-filter: blur(6px);
  z-index: 99998;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}
.modal-overlay.hidden { display: none; }
.modal-box {
  background: #111;
  border: 1px solid var(--border2);
  border-radius: 16px;
  padding: 36px;
  width: 100%;
  max-width: 420px;
  position: relative;
  animation: fadeUp 0.25s ease;
}
.modal-close {
  position: absolute;
  top: 16px;
  right: 20px;
  background: none;
  border: none;
  color: var(--text3);
  font-size: 22px;
  cursor: pointer;
  font-family: sans-serif;
  line-height: 1;
  transition: color 0.2s;
}
.modal-close:hover { color: var(--text); }
.auth-tabs {
  display: flex;
  gap: 0;
  margin-bottom: 28px;
  border-bottom: 1px solid var(--border);
}
.auth-tab {
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  padding: 10px 20px;
  font-size: 14px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  margin-bottom: -1px;
  transition: color 0.2s, border-color 0.2s;
}
.auth-tab.active { color: var(--accent); border-bottom-color: var(--accent); }
.auth-form { display: flex; flex-direction: column; gap: 18px; }
.auth-form.hidden { display: none; }
.auth-error {
  font-size: 13px;
  color: var(--danger);
  padding: 10px 14px;
  background: rgba(224,85,85,0.07);
  border: 1px solid rgba(224,85,85,0.2);
  border-radius: var(--radius-s);
}
.auth-error.hidden { display: none; }

/* ── MI CUENTA ───────────────────────────────────── */
#mi-cuenta.hidden { display: none; }
.mc-loading { color: var(--text2); font-size: 14px; padding: 20px 0; }
.mc-empty { padding: 40px 0; text-align: center; }
.mc-empty p { color: var(--text2); font-size: 14px; margin-bottom: 20px; }
.mc-list { display: flex; flex-direction: column; gap: 16px; }

.mc-card {
  background: var(--bg3);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 24px;
  transition: border-color 0.2s;
}
.mc-card:hover { border-color: var(--border2); }
.mc-card-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 16px; flex-wrap: wrap; gap: 8px; }
.mc-card-folio { font-size: 12px; font-weight: 700; letter-spacing: 1px; color: var(--accent); }
.mc-card-service { font-size: 16px; font-weight: 500; color: var(--text); }
.mc-card-date { font-size: 13px; color: var(--text2); margin-top: 2px; }

.mc-status-badge {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.5px;
  padding: 4px 10px;
  border-radius: 100px;
  text-transform: uppercase;
}
.mc-status-badge--agendado   { background: rgba(0,198,198,0.1);  color: var(--accent); border: 1px solid rgba(0,198,198,0.2); }
.mc-status-badge--confirmado { background: rgba(100,200,100,0.1); color: #7dde7d;      border: 1px solid rgba(100,200,100,0.2); }
.mc-status-badge--en_camino  { background: rgba(255,180,0,0.1);   color: #ffd060;      border: 1px solid rgba(255,180,0,0.2); }
.mc-status-badge--en_proceso { background: rgba(100,100,255,0.1); color: #8888ff;      border: 1px solid rgba(100,100,255,0.2); }
.mc-status-badge--completado { background: rgba(0,200,100,0.1);   color: #5de89e;      border: 1px solid rgba(0,200,100,0.2); }
.mc-status-badge--cancelado  { background: rgba(224,85,85,0.1);   color: #e05555;      border: 1px solid rgba(224,85,85,0.2); }

.mc-timeline {
  display: flex;
  align-items: center;
  gap: 0;
  margin: 16px 0 0;
  overflow-x: auto;
}
.mc-tl-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  flex-shrink: 0;
}
.mc-tl-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--border2);
  border: 2px solid var(--border2);
  transition: background 0.3s;
}
.mc-tl-dot.done { background: var(--accent); border-color: var(--accent); }
.mc-tl-dot.current { background: var(--accent); border-color: var(--accent); box-shadow: 0 0 8px rgba(0,198,198,0.5); }
.mc-tl-label { font-size: 10px; color: var(--text3); text-align: center; max-width: 64px; line-height: 1.3; }
.mc-tl-label.active { color: var(--accent); }
.mc-tl-line { flex: 1; height: 2px; background: var(--border2); min-width: 20px; }
.mc-tl-line.done { background: var(--accent); }

.mc-rate-btn {
  margin-top: 14px;
  background: none;
  border: 1px solid var(--border2);
  border-radius: var(--radius-s);
  padding: 7px 16px;
  font-size: 12px;
  font-weight: 500;
  font-family: var(--font);
  color: var(--text2);
  cursor: pointer;
  transition: border-color 0.2s, color 0.2s;
}
.mc-rate-btn:hover { border-color: var(--accent); color: var(--accent); }

.mc-stars { display: flex; gap: 6px; margin: 8px 0; }
.mc-star {
  font-size: 22px;
  cursor: pointer;
  color: var(--border2);
  transition: color 0.15s;
  line-height: 1;
}
.mc-star.selected, .mc-star:hover { color: #ffd060; }

/* ── CHAT INPUT ──────────────────────────────────── */
.chat-input-row {
  display: flex;
  gap: 8px;
  padding: 10px 16px 14px;
  border-top: 1px solid var(--border);
}
.chat-input {
  flex: 1;
  background: #1a1a1a;
  border: 1px solid var(--border2);
  border-radius: 8px;
  padding: 8px 12px;
  font-size: 13px;
  font-family: var(--font);
  color: var(--text);
  outline: none;
  transition: border-color 0.2s;
}
.chat-input:focus { border-color: var(--accent); }
.chat-input::placeholder { color: var(--text3); }
.chat-send {
  background: var(--accent);
  border: none;
  border-radius: 8px;
  width: 34px;
  height: 34px;
  font-size: 14px;
  cursor: pointer;
  color: #000;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.2s;
  flex-shrink: 0;
}
.chat-send:hover { background: #00dfdf; }

/* ── TRACKING RESULT (mejorado) ──────────────────── */
.tracking-card {
  background: var(--bg);
  border: 1px solid var(--border2);
  border-radius: var(--radius-s);
  padding: 18px;
  margin-bottom: 10px;
}
.tracking-card-top { display: flex; justify-content: space-between; align-items: flex-start; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.tracking-folio { font-size: 12px; font-weight: 700; letter-spacing: 1px; color: var(--accent); }
.tracking-service { font-size: 15px; font-weight: 500; color: var(--text); }
.tracking-date { font-size: 12px; color: var(--text2); margin-top: 2px; }

/* ── RESPONSIVE: TABLET ──────────────────────────── */
@media (max-width: 1024px) and (min-width: 768px) {
  .section-inner { max-width: 760px; }
  .service-grid { grid-template-columns: repeat(2, 1fr); }
  .contact-grid { grid-template-columns: repeat(2, 1fr); }
  .action-cards { gap: 12px; }
  .action-card { width: 180px; padding: 22px 18px; }
}

/* ── RESPONSIVE: MOBILE ──────────────────────────── */
@media (max-width: 767px) {
  section { padding: 60px 20px; }
  #seguimiento { padding: 60px 20px; }

  #hero { min-height: 100svh; }
  .hero-title { letter-spacing: -1px; }
  .action-cards { flex-direction: column; align-items: center; }
  .action-card { width: 100%; max-width: 300px; flex-direction: row; padding: 18px 20px; }
  .action-icon { font-size: 22px; }

  .nav-links > a:not(.nav-back) { display: none; }
  .nav-back { display: none; }
  .nav-links > .nav-auth { margin-left: auto; }
  .nav-auth-btn { white-space: nowrap; font-size: 12px; padding: 6px 12px; }

  .service-grid { grid-template-columns: 1fr; }
  .contact-grid { grid-template-columns: 1fr; }
  .time-slots { grid-template-columns: 1fr; }

  .tracking-input-row { flex-direction: column; }
  .tracking-box { padding: 24px 20px; }

  .mc-timeline { padding-bottom: 8px; }
  .mc-tl-line { min-width: 14px; }
  .mc-tl-label { font-size: 9px; max-width: 52px; }

  .chat-window { width: calc(100vw - 40px); }
  .chat-widget { bottom: 20px; right: 20px; }

  .step-nav { flex-direction: column-reverse; }
  .btn-back, .btn-next, .btn-submit { width: 100%; text-align: center; }

  .section-header { margin-bottom: 32px; }
  .form-progress { margin-bottom: 36px; }
}

@media (max-width: 480px) {
  section { padding: 48px 16px; }
  #seguimiento { padding: 48px 16px; }
  .fab-label { display: none; }
  .chat-fab { padding: 14px; border-radius: 50%; }
  .hero-sub { font-size: 15px; margin-bottom: 40px; }
  .section-title { letter-spacing: -0.5px; }
  .mc-tl-label { display: none; }
  .mc-tl-dot { width: 8px; height: 8px; }
  .nav-brand { display: none; }
  .nav-service-badge { display: none; }
  .nav-inner { padding: 0 16px; gap: 12px; }
}